juan360 Privacy Policy

1.Introduction

This Privacy Policy ("Policy") describes how juan360 ("juan360," "we," "us," or "our"), the operator of the online gaming platform at juan360.vip, collects, uses, stores, shares, and protects the personal data of users ("Player," "User," or "you") who access or use our platform.

juan360 is committed to protecting the privacy and personal data of every Filipino player who uses our services. We process personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as well as applicable PAGCOR regulatory requirements.

By registering an account or using any part of the juan360 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions.

2.Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, juan360 acts as the personal information controller in respect of the personal data collected through the juan360.vip platform.

If you have any questions or concerns about how juan360 processes your personal data, or if you wish to exercise any of your data privacy rights, you may contact our Data Protection Officer using the contact details provided in Section 14 of this Policy.

3.Personal Data We Collect

juan360 collects the following categories of personal data from players:

We do not collect sensitive personal information (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless specifically required by law or regulatory obligation and with your explicit consent.

4.How We Collect Your Data

juan360 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access and use the juan360 platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment data from GCash, Maya, and banking partners as part of transaction processing.

5.How We Use Your Personal Data

juan360 uses your personal data for the following purposes:

• To register and maintain your player account, including verifying your identity and age (21+ requirement).
• To process deposits, withdrawals, and other financial transactions on the platform.
• To provide customer support and respond to your queries, complaints, and requests.
• To comply with our legal and regulatory obligations under Philippine law, including PAGCOR requirements, anti-money laundering (AML) obligations, and the Data Privacy Act of 2012.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited activities.
• To monitor gameplay for responsible gaming purposes , including identifying patterns of problem gambling and applying responsible gaming tools where appropriate.
• To send you account-related communications, including transaction confirmations, security alerts, and policy updates.
• To send you promotional communications and personalised offers, where you have consented to receive such communications. You may opt out at any time.
• To improve and optimise the juan360 platform, including through analytics and user experience research.

6.Legal Basis for Processing

juan360 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you — including account registration, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, AML obligations, and tax reporting requirements.
• Legitimate interests: Processing necessary for juan360's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your data privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and certain cookie-based tracking. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7.Sharing Your Personal Data

juan360 does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: GCash, Maya, and banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your financial transactions.
• Identity verification providers: Third-party KYC and age verification services to confirm your identity and eligibility.
• Fraud and AML compliance partners: Screening services used to detect and prevent money laundering, fraud, and other financial crimes.
• Regulatory authorities: PAGCOR and other Philippine government agencies where disclosure is required by law, court order, or regulatory direction.
• Technology and infrastructure providers: Cloud hosting, data storage, and platform technology providers who process data on our behalf under strict data processing agreements.
• Professional advisers: Lawyers, auditors, and accountants where necessary for legal compliance or dispute resolution.

All third parties with whom juan360 shares personal data are required to handle that data in accordance with applicable Philippine data privacy law and are prohibited from using it for any purpose other than the specific service they provide to juan360.

8.Cookies and Tracking Technologies

juan360 uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use include:

• Strictly necessary cookies: Essential for the platform to function. These cannot be disabled as they are required for core features such as login sessions and security.
• Performance and analytics cookies: Used to understand how players interact with the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
• Functionality cookies: Used to remember your preferences, such as language settings and display options, to personalise your experience.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent and can be withdrawn at any time.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the juan360 platform.

9.Data Retention

juan360 retains your personal data for the following periods:

• Account data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by PAGCOR regulations and Philippine AML law.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with Philippine AML and tax obligations.
• Customer support communications: Retained for three (3) years from the date of the interaction, or longer if related to an ongoing dispute or legal matter.
• Technical and usage data: Retained for up to two (2) years for analytics and security purposes, after which it is anonymised or deleted.
• Marketing consent records: Retained for the duration of your consent and for one (1) year after withdrawal, as evidence of compliance.

When personal data is no longer required for any of the above purposes, juan360 will securely delete or irreversibly anonymise it.

10.Security of Your Personal Data

juan360 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Strict access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of our platform infrastructure.
• Incident response procedures to detect, contain, and report data breaches in accordance with the Data Privacy Act of 2012.

11.Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by juan360:

• Right to be informed: The right to know what personal data juan360 collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data juan360 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to juan360's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.

12.Minors and Age Restriction

The juan360 platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gambling regulations. juan360 does not knowingly collect personal data from individuals under the age of 21.

If juan360 becomes aware that personal data has been collected from a person under 21, we will immediately suspend the relevant account, delete the personal data, and report the matter to the appropriate regulatory authority where required.

If you are a parent or guardian and believe that a minor has registered on the juan360 platform, please contact our support team immediately so that we can take appropriate action.

13.Changes to This Privacy Policy

juan360 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. We encourage you to review this Policy periodically to stay informed about how juan360 protects your personal data.

Your continued use of the juan360 platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

14.Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way juan360 handles your personal data, please contact our Data Protection Officer:

Email: [email protected]

General Support: [email protected]

Website: juan360.vip

When contacting us about a data privacy matter, please include your registered username and a clear description of your request so that we can assist you efficiently. We aim to respond to all data privacy requests within thirty (30) days of receipt.